SupaGent
Add agent knowledge
Ground answers in approved business information.
How to do it
- Open the agent knowledge view and add a question or reference item.
- Write verified hours, location, services and escalation guidance.
- Assign the item to the relevant agent and test the customer question.
Check your result
An item disabled or unassigned to the agent should not be used for its answers.
Good to know
Keep private customer records out of public FAQ knowledge.
Still need help?
Tell us your BU code and the step where you got stuck. Do not include passwords, BU PINs, tokens or recovery codes.
Contact SupaChrome support