Service

Answer a live chat conversation

Claim and respond to a visitor.

How to do it

  1. Open Live chat with View conversations permission.
  2. Claim the conversation with Respond permission, review prior messages and reply.
  3. Close or hand off according to your service process and record follow-up.

Check your result

Live chat response rights are separate from configuring SupaGent.

Good to know

Avoid sharing account data until customer access has been verified.

Still need help?

Tell us your BU code and the step where you got stuck. Do not include passwords, BU PINs, tokens or recovery codes.

Contact SupaChrome support