Commerce

Grant Commerce staff access without a BU account

Process storefront orders through a separate email-code staff portal.

How to do it

Create the employee in Administration → Employees using their company email. In Portal access grant View storefront orders and, where needed, Fulfil or Cancel unfulfilled storefront orders.
Open the Commerce staff portal link from employee access settings, or Open staff portal in a selected SupaCommerce store. Employees sign in using a code sent to their registered email.
Search by customer or order and filter order status. The portal includes only orders attached to this BU’s shared storefront channels.
Confirm fulfilment or cancellation using the available permitted action. The same Order service handles state changes, stock, accounting and notifications. The original invoice can be downloaded; a second invoice is not created.
Grant store design, payment setup and publishing permissions to BU users. Refunds after cancellation remain subject to the existing verified Finance workflow.

A staff account cannot view another BU’s orders or use fulfilment permission to cancel an order.

The staff portal handles order operations; storefront configuration is administered through the BU.

Tell us your BU code and the step where you got stuck. Do not include passwords, BU PINs, tokens or recovery codes.