Service

Create and manage a case

Track a customer request to resolution.

How to do it

Open Service and create a case with subject, channel, priority and relevant Contact.
Selecting a linked Contact fills its Company; choosing a Company filters Contacts.
Assign an owner, update status and record the resolution when complete.

The API rejects an incompatible Contact and Company.

Keep private details in appropriately controlled fields.

Tell us your BU code and the step where you got stuck. Do not include passwords, BU PINs, tokens or recovery codes.