Finance

Recover a Finance report loading failure

Keep the workspace accessible while identifying a failed report query.

How to do it

Open Finance and refresh. Each report is loaded with its own availability state.
If a report fails, note the section name and reference shown in the warning. Other available Finance sections remain accessible.
Unavailable summary totals are labelled Unavailable and are not displayed as zero.
Use the reference when reporting the problem to platform support. The platform log records the affected section and a database error classification without exposing credentials.

A failed optional report does not erase stored records or blank all other Finance sections.

A successful build alone does not establish that every live report has loaded. Review the availability warnings before relying on a report.

Tell us your BU code and the step where you got stuck. Do not include passwords, BU PINs, tokens or recovery codes.