Service

Handle a SupaGent handoff

Take ownership when a visitor asks for a person.

How to do it

  1. Open Live chat with View and Respond rights and set your status to Available.
  2. Enable ringing in the open workspace tab if your browser asks for a gesture to play sound, and watch the handoff alert.
  3. Open the conversation and choose Take chat; review the history, reply, then Release or Close when appropriate.

Check your result

Once a team member takes the chat, SupaGent stops sending automatic replies to new messages.

Good to know

Available status and an active tab are needed for timely alerts; Busy or Offline staff cannot claim a new chat.

Still need help?

Tell us your BU code and the step where you got stuck. Do not include passwords, BU PINs, tokens or recovery codes.

Contact SupaChrome support