Commerce
Handle returns and order status
Keep fulfilment and financial context current.
How to do it
- Open the Order detail and review its current status and line items.
- Choose a permitted status transition such as Fulfilled, Cancelled or Returned.
- Verify the resulting record and any customer notification.
Check your result
Available transitions depend on the current status and source of the order.
Good to know
Do not edit fulfilled orders to conceal a return; record the actual transition.
Still need help?
Tell us your BU code and the step where you got stuck. Do not include passwords, BU PINs, tokens or recovery codes.
Contact SupaChrome support