Access and security

Recover a lost passkey

Restore access using the saved recovery code or administrator procedure.

How to do it

Try the correct BU, email and registered device first.
If that device is lost, sign in with account credentials and choose Use my saved recovery code under Your BU passkey.
Enter password, BU PIN and recovery code; remove the old registration and enroll a new device.

Without a recovery code, an authorized administrator must verify identity before resetting access.

Never send a password, BU PIN or recovery code through a support form.

Tell us your BU code and the step where you got stuck. Do not include passwords, BU PINs, tokens or recovery codes.