Commerce

Review storefront orders and payments

Trace purchases back to existing BU records.

How to do it

Open the store’s Orders tab to review payment state and its linked Orders.
Open an Order in the existing Orders workspace to manage fulfillment and related Contact and Product records.
Investigate Needs review before fulfillment and reconcile the reference with the payment provider.

A successful verified checkout creates or links a Contact and uses the BU channel stock and order records.

The public checkout status can take time to update after leaving the provider. Do not promise fulfillment before the Order appears.

Tell us your BU code and the step where you got stuck. Do not include passwords, BU PINs, tokens or recovery codes.