Employees & HR
Route IT, travel and other employee tickets
Give each request a number, team queue and status history.
How to do it
- In People → Tickets, create a service department such as IT, Travel, Finance, HR or Facilities, then add request types routed to it.
- In Directory, assign team members to the matching Service team.
- An employee opens Tickets in the portal, selects a type and submits the details; the generated REQ number appears in their request history.
- The assigned team takes up the request, records a note and completes or rejects it with a resolution.
Check your result
Only the request owner, authorized HR scope and the assigned service team can see the request. Status changes and notes are retained as events. Request types and departments can be deactivated without erasing prior tickets.
Good to know
A travel or expense ticket tracks review and resolution; marking it complete does not issue a reimbursement or transfer funds.
Still need help?
Tell us your BU code and the step where you got stuck. Do not include passwords, BU PINs, tokens or recovery codes.
Contact SupaChrome support