Service
Track service requests and status
Follow a case through its lifecycle.
How to do it
- Open the Case and review category, owner, due date and current status.
- Add updates and mark Waiting, Resolved or Closed as appropriate.
- Check activity history and customer notices after a status change.
Check your result
Closing a case can update linked customer order requests.
Good to know
Use a clear resolution so the next agent understands the outcome.
Still need help?
Tell us your BU code and the step where you got stuck. Do not include passwords, BU PINs, tokens or recovery codes.
Contact SupaChrome support