SupaGent

Verify a customer in chat

Protect personal order and service answers behind email verification.

How to do it

  1. A visitor starts the BU chat with a name and asks about their account.
  2. They can enter their registered email in the verification field or send the email address as a standalone chat message to request a code.
  3. Enter the emailed eight-character code in the verification field, then ask the account question again if needed.

Check your result

After verification, SupaGent can use records belonging to that Contact in the same BU.

Good to know

A name or email typed into chat alone never proves identity. No matching Contact in this BU means no account code or personal Order data, even if the address is known in another BU.

Still need help?

Tell us your BU code and the step where you got stuck. Do not include passwords, BU PINs, tokens or recovery codes.

Contact SupaChrome support