Commerce

Approve a return and prevent duplicate requests

Review as an authorized user and track remaining returnable quantities.

How to do it

Open Returns in the BU workspace, or SupaTill → Returns & credits → Returns for a counter purchase. Select the Requested record and review its items.
Use a different BU reviewer with Approve return requests, or a SupaTill reviewer with Approve POS returns for a counter order. The original requester sees a policy notice when self-approval is disabled, including when signed in as the BU owner.
If your business permits self-approval, a BU settings manager can deliberately enable it under Returns → Policies. Approval and item receipt are separate actions.
On the purchase and customer portal, only quantities outside open requests and previous returns can be selected. Cancel or reject an eligible open request to release its reserved quantities.

A one-unit line in an open request cannot be requested again. A partial request leaves other units available.

Use the existing return history to track open requests. Approval alone does not restock inventory, issue credit or send a refund.

Tell us your BU code and the step where you got stuck. Do not include passwords, BU PINs, tokens or recovery codes.