Commerce

Redeem credit and download purchase documents

Use a customer credit code at a counter or signed-in store checkout.

How to do it

  1. Select the original customer in SupaTill, enter the credit code and review the amount applied. In a store, sign in to the customer account and check the credit code before checkout.
  2. Complete the remaining payment, if any. The server reserves only the applied amount and preserves the unused balance.
  3. Open the issued return, refund or credit record to print, download its PDF or email the customer. Customer accounts can download their own issued documents.
  4. Use the original invoice link to retrieve the existing purchase invoice.

Check your result

Credit is a payment against the purchase; it does not reduce product prices or tax. Customer, currency, expiry and channel restrictions apply on every redemption.

Good to know

Cross-channel use requires an administrator to enable it in the credit policy before issue. Downloaded documents show the balance at download time; the current server balance controls checkout.

Still need help?

Tell us your BU code and the step where you got stuck. Do not include passwords, BU PINs, tokens or recovery codes.

Contact SupaChrome support