Commerce

Configure returns policies, access and custom fields

Set central rules with optional sales-channel overrides.

How to do it

  1. Open Returns & credits → Policies with BU Settings administration permission.
  2. Configure return and exchange windows, approval requirements, credit validity, enabled refund methods, cross-channel use and terms. Add channel overrides where needed, then save.
  3. Assign Returns, Refunds and Credit notes permissions in Users & roles or employee access profiles. Request creation, financial processing and approval are separate permissions.
  4. With object configuration permission, use Fields to add typed custom fields and lookup relationships to each object. Edit their values from record details.

Check your result

Policy updates do not rewrite already issued document snapshots, credit expiries or original invoice totals. Insights groups return and refund values by currency and sales channel.

Good to know

Posted records are cancelled only through permitted financial workflows, never physically deleted. Data Handler exports the separate tables with data-export and relevant object-view permission.

Still need help?

Tell us your BU code and the step where you got stuck. Do not include passwords, BU PINs, tokens or recovery codes.

Contact SupaChrome support