Employees & HR

Resolve employee portal sign-in errors

Confirm that a work email belongs to this business before requesting a code.

How to do it

Enter the work email saved on the employee record.
If no employee matches this business, the portal displays a missing-employee message and stays at the email step. Ask HR to create or correct the employee record.
For an eligible employee, a delivered sign-in email opens the six-digit code step. If delivery fails, retry or contact the administrator.
Employees linked to a BU account use BU sign-in instead.

An employee in a different business does not grant access here. Inactive records and disabled former-employee access cannot request a portal code.

Verification codes are short-lived and rate limited. Creating an employee record does not grant BU user access.

Tell us your BU code and the step where you got stuck. Do not include passwords, BU PINs, tokens or recovery codes.