Commerce

Track delivery, pickup and return status

Follow a shared Order across POS, Commerce, CRM and customer accounts.

How to do it

  1. Find the purchase in Orders or Returns & credits → Orders. Search by order, invoice, customer, SKU or barcode.
  2. Fulfil the order, then record Shipped or Ready for pickup as appropriate. Confirm delivery or pickup only after the customer receives it.
  3. For POS, complete payment and issue the invoice, then choose Confirm customer pickup on the receipt or purchase details.
  4. Use Returns & credits to request and inspect a return. The order shows Return requested, Partially returned or Returned as the related records progress.

Check your result

Fulfilled is separate from customer handoff. Return and exchange windows start at confirmed delivery or pickup. An approved request alone does not move stock or release a refund.

Good to know

Shared Orders include BU, counter, storefront and synchronized external orders. External provider fulfilment does not prove carrier delivery; confirm handoff from actual evidence. External stores retain ownership of their inventory.

Still need help?

Tell us your BU code and the step where you got stuck. Do not include passwords, BU PINs, tokens or recovery codes.

Contact SupaChrome support